Refund & Returns Policy

We want you and your pet to feel confident with your Paws in Awe purchase. If something is not right, this policy explains how returns, refunds, damaged items, and exchanges are handled.

30-day return window

You may request a return within 30 days after delivery. To be eligible, items should be unused, clean, unwashed, undamaged, and in the original packaging where possible.

How to start a return

Contact support@pawsinawe.com before sending anything back. Include your order number, checkout email, item name, return reason, and photos or video if the item is damaged, defective, or incorrect.

Do not send a return without instructions from our support team.

Return conditions

  • Items must be unused, clean, unwashed, and free from pet hair, stains, odors, damage, or signs of wear.
  • Packaging, accessories, inserts, and parts should be included where possible.
  • Products used in direct hygiene, grooming, or pet-contact routines may be refused if they cannot be safely restocked.

Non-returnable items

  • Used grooming products, opened wipes, and hygiene items.
  • Items with pet hair, stains, odors, visible wear, or damage.
  • Personalized or custom items.
  • Gift cards.
  • Clearance or final sale items when clearly marked.
  • Items damaged by misuse, improper cleaning, or normal wear.

Customer-Reason Returns

For returns requested due to customer reasons, such as ordering the wrong size, color, quantity, or no longer needing the item, customers are responsible for return shipping costs. Original shipping fees are non-refundable once an order has shipped.

Returned items must be unused, clean, and in their original condition and packaging. Items that are used, damaged, washed, or returned with pet hair, odor, stains, or missing parts may be refused or may be subject to a restocking fee of up to 30% of the item price after inspection.

If the item arrives damaged, defective, incorrect, or missing parts, customers should contact support@pawsinawe.com within 7 days of delivery. We will help resolve the issue with a replacement, refund, or another appropriate solution.

Refund process

After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may take 5-10 business days to post the refund after approval.

Exchanges

Exchanges may be available depending on the item and stock. For size-related products, please review the size chart carefully and contact us before ordering if you need help choosing a size.

Order cancellations

Orders can only be canceled before processing or shipping begins. Once an order has shipped, it cannot be canceled and must follow the return process if eligible.

Merchant and support information

Brand: Paws in Awe
Operated by: CORBIN SPANKO CSA LLC
Address: 8444 W Alyssa Ln, Peoria, AZ 85383, United States
Support: support@pawsinawe.com
Phone: +1 (520) 277-9479
Support Hours: Monday-Friday, 10:00 AM-11:00 PM UTC−07:00