Contact Paws in Awe

How can we help?

For shopping, order, shipping, returns and after-sales assistance, contact our U.S. customer support team. For business operations, payments, product development and supplier inquiries, contact CityLumi Design Limited.

Email Support Product Feedback
Paws in Awe support and product care desk

Send a support message

For order help, shipping, returns, product questions, or after-sales support, contact the Paws in Awe customer service team.

Customer Support

Contact our support team

Business Email
support@pawsinawe.com
U.S. Customer Support Partner
CORBIN SPANKO CSA LLC
U.S. Support Address
8444 W Alyssa Ln,
Peoria, AZ 85383,
United States

Support Hours
Monday-Friday, 9:00 AM-7:00 PM UTC−07:00

Response Time
We reply within 24 hours. Most messages received during business hours are answered within 1 hour.

Order support

If your question is about an order, include your order number and the email address used at checkout.

CORBIN SPANKO CSA LLC assists with customer communication and return coordination. Payment transactions and financial refunds are processed by CityLumi Design Limited.

We can help with

  • Order status and tracking
  • Shipping questions
  • Returns and refunds
  • Product sizing and fit
  • Product use questions
  • Damaged, defective, or wrong items

Legal business operator & merchant of record

CityLumi Design Limited

CityLumi Design Limited is the legal business operator and merchant of record for Paws in Awe.

The company manages product design, sourcing, supplier coordination, ecommerce operations, order processing, payment collection, refund processing and international fulfillment management.

Fulfillment Information

Inventory is stored, packed and dispatched from our supply-chain and fulfillment location in Shenzhen, China.

Room 1106, Building A, Qinghu Mingyuan,
Longhua Subdistrict, Longhua District,
Shenzhen, Guangdong Province, China

Orders are shipped internationally through contracted logistics providers.

CityLumi Design Limited

Hong Kong Business Address
Unit 903D, 9/F, Cameron Commercial Centre,
458-468 Hennessy Road,
Causeway Bay, Hong Kong
  1. Business operations Manage the Paws in Awe ecommerce business, website operations and international commercial activities.
  2. Product design and sourcing Coordinate product concepts, specifications, suppliers, factories and production requirements.
  3. Payments and refunds Receive customer payments as merchant of record and process financial refunds through the applicable payment provider.
  4. Supply chain and fulfillment Coordinate inventory, warehouse dispatch, international logistics and shipment tracking.