FAQs
Shipping
How long does order processing take?
Orders are usually processed within 1-3 business days (Monday-Friday) before dispatch.
How long does Standard Shipping take?
Standard Shipping is estimated at 6-12 business days after dispatch.
How long does Express Shipping take?
Express Shipping is estimated at 4-7 business days after dispatch where available.
Do you offer free shipping?
Yes. Eligible orders over $30 qualify for Free Standard Shipping.
Returns & refunds
What is your return window?
Eligible returns may be requested within 30 days after delivery.
What condition should a return be in?
Returned items should be unused, clean, unwashed, undamaged, and in the original packaging where possible.
Who pays return shipping?
Customers are responsible for return shipping unless the item is defective, damaged on arrival, or the wrong item was sent.
Orders & payments
Where can I see available payment methods?
Available payment methods are shown at checkout and may include major cards, Shop Pay, PayPal, Apple Pay, Google Pay, or other enabled options.
Why did my payment fail?
Payments may fail because of issuer decline, incorrect billing details, insufficient funds, network checks, or payment provider risk review.
Product sizing
For size-related products, check the size chart and product notes before ordering. If you are between sizes or buying for a pet with special needs, contact us before checkout.
Product care
Follow the product page care notes for cleaning, washing, charging, storage, and use. Stop using a product if it becomes damaged or unsafe for your pet.
Pet product safety
Support, grooming, cooling, dental, and hygiene products are not a substitute for veterinary care. They do not diagnose, treat, cure, or prevent disease unless explicitly stated. Consult a licensed veterinarian for injuries, surgery recovery, pain, dental disease, overheating, breathing concerns, or medical concerns.
Merchant and support information
Brand: Paws in Awe
Operated by: CORBIN SPANKO CSA LLC
Address: 8444 W Alyssa Ln, Peoria, AZ 85383, United States
Support: support@pawsinawe.com
Phone: +1 (520) 277-9479
Support Hours: Monday-Friday, 10:00 AM-11:00 PM UTC−07:00